I work as a Service Design Consultant at Engine.
What is service design?
Well, formally "it is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers..."
For me, it's about being passionate about understanding people, interactions, and the processes behind decision-making. It's about working with you to tackle a complex business challenge and make it simple in order to create better experiences for your customers and help your businesses grow.
I do this by bringing my skills in design, strategy and consultancy together and working closely with you to understand your business and customers.