I work as a Service Design Consultant at Engine.
What is service design?
Well, formally "it is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers..."
For me, it's about being passionate about understanding people, interactions, and the processes behind decision-making. It's about working with businesses to tackle complex challenges in order to create better experiences for their customers and make the business grow at the same time.
I do this by bringing together my skills in design, strategy and consultancy, working closely with the business to better understand their customers.